SHIPPING

• Please allow 3-7days for your order to be processed.
• Orders will be processed the next business day (for example if an order is placed on a Saturday, Sunday or bank holiday, it will be processed the following working day).
• Once your order has been processed the count down for your delivery will begin.
• Please allow 7-15 WORKING DAYS for your order to reach you.

 

DELAYED PACKAGES

• HLH is not responsible for any delayed, lost or stolen packages.
• In the event of any delayed packages please contact your courier provided in your shipping email.
• Please ensure the shipping details are correct on your order before confirming as this can lead to delayed shipping
• HLH will not provide refund or discount shipping cost for delayed packages.
• If your package is returned to our facility due to incorrect address, the customer is responsible for shipping costs. We will not be held responsible for returned packages due to incorrect address information. It is the customers responsibility to ensure accurate information is entered when placing the order.

 

REFUNDS/EXCHANGES.

 

•  HLH does offer REFUNDS however, all products must unused and all seals must be intact. Refunds are valid for up to 14days from purchase.
•  Exchanges will not be accepted if seals are broken, product has been used, lace has been cut, bleached and or plucked.
• Please note that customers are responsible for any charges incurred when making an exchange or returns, they are also responsible for tracking the packages.
• HLH will not be liable for any lost or stolen packages.
• HLH has the right to decline refunds or exchanges if the product has been used, plucked, bleached, dyed or cut etc.

 

• All Items bought on SALE are FINAL and Non refundable or exchangeable.

 

• Frontals are very fragile by nature because they are handmade; thus we are not liable for shedding, tangling, bleaching or improper use of the frontal. Extreme care is advised when managing your frontals .

 

We will not accept any exchanges whereby the seal holding the hair is broken/ untied. This is due to Health & Safety requirements. All shipping/handling costs on exchanges would be borne by the buyer/customer. We advise you to use a secure tracked service as we are not responsible for lost packages. If the  package is worn, broken seal or torn and not in original form we reserve the right to refuse an exchange.